FAQ

When you place an order with Brewcam, the delivery time may be a little different from what you are used to. Because our products are shipped directly from our suppliers, we are able to significantly reduce storage and transportation costs. This allows us to offer our products at competitive prices.

The average delivery time is 6 to 10 business days (Monday to Friday, excluding public holidays).

Due to the high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding.

If the expected delivery period has passed and you still have not received your order, please send an email to info@brewcam.co. We will look into the status of your package for you.

To return an item, simply contact our customer service team at info@brewcam.co.

Please include your name, order number (for example #0000), which you can find in your confirmation email, and the reason for the return. We will then provide you with the return address and confirm your return request.

Once your return has been confirmed, you can send the product back to us using a courier of your choice.

Unfortunately, return shipping costs are at your own expense. The exact cost depends on the courier you choose.

Please check the website of your preferred courier for more information about their return shipping rates.

There is always a 30-day return period. The return period starts on the day you receive the item.

However, certain conditions apply to returns.

You can only return an item if:

• The 30-day return period has not yet expired;
• The product is in its original packaging and all labels are still attached;
• The product has not been used.

We accept the payment methods shown at checkout.

If you are unsure whether your preferred payment method is accepted, simply follow the steps on the payment page to see all available payment options.

All transactions are processed through secure and reliable payment systems and are therefore 100% secure.

That should not happen. Please send an email with your full name and email address to info@brewcam.co and we will assist you as quickly as possible.

Would you like to cancel your order for any reason? Please email us as soon as possible at info@brewcam.co.

Include your name, order number (for example #0000), which you can find in your confirmation email, and preferably the reason why you would like to cancel your order.